24/7, around the clock: EBF expands its support offer

24h support

Implementing a mobile solution is not the end of the story – regardless of whether it’s a unified endpoint management system or other software from the field of mobile working. To make the best use of the solutions, maintenance, updates and quick action are required. Therefore, EBF has been offering companies reliable support and managed services for many years to relieve IT departments and ensure stable solutions. The demand for these services is increasing – especially in the international arena.

By expanding its support offering to include a 24/7 service, EBF is responding to this development and can now provide customers with its expertise around the clock upon request.

Which challenges does corporate IT face?

IT landscapes in companies are becoming increasingly complex. Mobile devices are on the rise. The number of variants continues to grow: from Android and iOS to Windows and macOS. Furthermore, the urge for a mobile workplace brings new requirements to security and user-friendliness. These demand new concepts and more tools that have to be set up, distributed and managed by IT admins. This requires capacities and specific know-how, while IT departments still have to map many other core tasks.

EBF’s team is ready to assist companies of any size and from any industry with its expertise in enterprise mobility and operational support contracts and support services in day-to-day business, thus offering IT teams significant added value.

Work and support is becoming more time-independent and international

But EBF’s normal service hours of Monday through Friday, 9 a.m. to 6 p.m. (CEST), aren’t always enough. After all, EBF is increasingly supporting international companies. These work in different or multiple time zones in parallel and need fast responses and support in their daily business. Also, companies working in multiple shifts need support at earlier or later times of the day. And in general, problems and faults with systems can occur not only during normal business hours. If the fault is not fixed until later, many employees may not work smoothly for hours.

In such cases, EBF has been offering its customers an on-call service for over 10 years. Customers who have opted for an on-call service at EBF can reach EBF experts at any time of the day or night, which will troubleshoot at short notice.

In addition, EBF has already provided 24/7 support for individual customers upon their individual request.

What is EBF's 24/7 support?

EBF has recognized the higher demand for support and can now fully meet it by expanding its support to a regular 24/7 service. From now on, all existing and new customers can book 24/7 support. Booking EBF’s 24/7 Support will provide companies with fast processing of their concerns – regardless of their scope, time or day of the week.

Marco Foellmer Profil

With the introduction of the 24/7 Support offering, we can provide our customers with an even more comprehensive range of services and support them with our expertise around the clock.

Marco Föllmer, founder and managing partner of EBF

EBF 24/7 Support at a glance

For which companies is EBF 24/7 Support suitable?

EBF’s 24/7 support is attractive for companies of any size and location in Europe and internationally. Companies that require support outside of EBF’s usual service hours, for example, will particularly benefit because they work in a different time zone. 24/7 support also makes sense for those companies whose internal IT requires comprehensive support and additional expertise in enterprise mobility and unified endpoint management. Combined with managed services, EBF’s 24/7 support can help to implement smooth IT operations for mobile devices particularly efficiently and quickly.

Would you like to learn more
about EBF's 24/7 support?

Contact us now, and let us consult you on the topic.

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