Lukas Braun Support Engineer

My application process went smoothly. Two days after sending my application, I received an invitation to a meet in person.

The interview focused on my skills and personal interests. During the interview it became clear that the EBF attaches great importance to the further development of its employees and actively promotes this.

I was accepted the following day. I received the employment contract first by email and then by post.

For my career start after my apprenticeship, a secure job with good future prospects was important to me. EBF is a company that develops forward-looking ideas for the future of the Digital Workspace.

 

In addition, I can combine my personal interests, such as enterprise mobility and security topics – especially in the Apple context – with the professional requirements. Not only does EBF enable its clients to work with state-of-the-art technology, but also its employees. So we can choose between a Windows notebook and a Macbook or an Android device or iPhone.

Due to processing complex requests from different customers, no day is like the other.

When I’m not working at the customer’s site, I work in our office and receive the requests by phone or via our ticket system. Usually our customers have questions about existing systems or the implementation of new services. Of course, troubleshooting is also one of my tasks.

On site, I support our customers in implementing complex Mobile Device Management solutions, hand them over to the customers’ administrators and conduct training courses.

The great thing about my job is the combination of a young and dynamic team and the daily changing tasks and challenges.

The opportunity to work on site with different customers allows me to get to know different working environments and to constantly expand my knowledge. This is complemented by extensive training opportunities, which are offered according to requirements.

Since I work in an agile environment and customer requests vary greatly, I have to be able to react flexibly to them. It is important to be able to remain calm even under pressure.

The special thing about our team is that we are all experts in our fields. This means that if you have questions, you get quick help and can learn from each other.

From the first day of work you belong to a team you can rely on 100%.

At EBF I appreciate the transparency and honesty that is reflected in the management style of my team lead. Appreciation and flat hierarchies characterize the working environment and make the EBF an attractive employer for me.

EBF offers secure jobs, as technology in the IT/enterprise mobility industry is constantly evolving and more topics are added.

Flat hierarchies mean that you can decide a lot yourself. This shows that you are not only working for the company, but that you are actively involved in its development and further growth.

In addition, the cohesion in the teams and in the entire company is promoted. For this the after-work beer on Fridays is helpful 😉

My job at EBF is the first one after my apprenticeship. Therefore, the first weeks were focused on correct communication and dealing with customers as well as on familiarizing myself with the Digital Workspace. At EBF it is important to show initiative and to learn new topics independently. Naturally, support is always provided by experienced colleagues.

That the future and the vision of the company continue to grow and that the “start-up” character with the flat hierarchies will be preserved.