One lifecycle, many complex steps
There are many, many steps to be taken and many, many challenges to be faced in the lifecycle of a smartphone, tablet, or laptop – mainly because the individual phases of an end-user device tend to be mapped in very different and non-interacting systems.
The complexity begins with the order, because the components have to be purchased in different portals. Every login costs time, no two interfaces are the same, and the upshot is scores of individual orders and invoices. The conditions, too, are liable to vary and discounts are often only granted on orders for bigger quantities.
Once the products have been ordered, it’s likely to be a while before an inventory can be taken of them and they can be assigned to employees. That can’t be done until after they have been delivered. In the next step, the devices have to be provided with suitable cases, screen protectors, and SIM cards or eSIMs and then commissioned by the organization’s employees.