Managed Services for UEM solutions – Your devices. Our thing.
Our highly flexible service package for Microsoft Intune, Ivanti, Jamf, Omnissa Workspace ONE, and BlackBerry UEM: from support to classic Managed Services to consulting.
Is your UEM system causing frustration? We provide real support.
Is your IT team less than enthusiastic about device enrollment, configurations, updates, and monitoring—and even less enthusiastic about documentation? Are new features going unused and is there a lack of big-picture thinking? That’s a good reason to get in touch!
As an experienced Managed Services Provider for the UEM systems Microsoft Intune, Ivanti EPMM/Neurons, Jamf, Omnissa Workspace ONE, and BlackBerry UEM, we take care of precisely these tasks for you and get the most out of your UEM system. More freedom for your team and your focus areas.
OUR OFFERING:
Managed Services for device management – maximum flexibility
What do we mean by “Managed Services for UEM”? Much more than the term suggests! As a Managed Services Provider for Microsoft Intune, Ivanti EPMM/Neurons, Jamf, Omnissa Workspace ONE, and BlackBerry UEM, we deliver a smart combination of operational support, classic Managed Services, and consulting.
We provide quick help on a daily basis, no matter how big the problem is.
We take care of recurring tasks and relieve you of the burden of day-to-day business. Whether policies need to be changed, users added, or apps distributed.
Our experienced colleagues have a wealth of experience and best practices to draw on. They provide important impetus for the further development of your device management and have the right answers to your strategic questions.
OUR SERVICES: Our Managed Services for UEM systems
Special feature for Microsoft Intune
Our Managed Services for Microsoft Intune go one step further:
- Management of conditional access settings for context-based access control
- Management of Microsoft Azure Attestation for remote verification of the trustworthiness of a platform and the integrity of the binary files executed on it
- Management of Cloud App Security for collecting security notifications, access and usage reports for apps, cloud products, and Azure
- Management of Azure Information Protection for classifying and securing documents, emails, etc.
OUR PACKAGES : Managed Services packages for UEM systems – exactly the right scope for your needs
We work with you to determine what support your IT team needs. And then we get started!
- Essentials
For companies
with <100 users- 2 service credits =
0,5 h / month - Support 9/5
- 12 months contract term
€150 / month
- 2 service credits =
- Basic
For companies
with <250 users- 8 service credits =
2 h / month - Support 9/5
- 12 months contract term
from €450 / month
- 8 service credits =
- Standard
For companies
with >250 users- 16 service credits =
4 h / month - Support 15/5
- 12 months contract term
from €900 / month
- 16 service credits =
- Premium
For companies
with >250 users- 32 service credits =
8 h / month - Support 24/7
- 12 months contract term
from €1,800 / month
- 32 service credits =
- Optional services
- Additional service credits
- Monthly, quarterly, or annual service reviews
CONCRETE BENEFITS : How you benefit from EBF as a Managed Services Provider for UEM solutions
Our certified specialists make life easier for your IT team—and improve device management.
More freedom
Less day-to-day business, more time for strategic issues.
Flexibility
You decide how we can support you.
Stable systems
Your UEM system runs reliably and securely.
Expertise
Proactively deployed, available on demand.
Focus on the future
We bring new features and trends into play.
Transparent costs
Predictable costs, fair prices – no surprises.
REFERENCES: : Over 1,000 customers trust us
Over 30 years of experience, over 1,000 customers – 586 of whom we have been supporting for more than 5 years – and over 5 million successfully managed devices in modern workplaces speak for themselves – and for us.
References: : This is what real support for your IT team feels like
“We value the innovative ideas and outstanding expertise of EBF Consultants. Their reliable support also impresses with its quick response times and high level of commitment. We look forward to continuing our long-standing partnership.”
Markus Klann
Organization and Service Officer
Deutsche Rückversicherung AG
“We had a great experience with EBF and EBF Onboarder. Thanks to EBF, we were able to easily migrate over 200 mobile devices from one MDM to another in a short period of time. This made things much easier for us with our small IT team. And the support from EBF was also great. Eric showed me how to migrate the devices, and I was then able to do everything else myself with ease.”
Rashawn Hairston
European IT Client Services IT Manager
James River Air Conditioning Company
“Together with EBF, we successfully implemented Microsoft Endpoint Manager hand in hand. Thanks to the jointly executed project steps and close cooperation, our team was able to learn how to use the new systems at the same time.”
Jan Wienholz
Head of IT Systems
Usedomer Bäderbahn GmbH
“With EBF Onboarder, the EBF team has developed a solution that significantly reduces the workload for IT teams during device migration and ensures the success of migration projects. The EBF experts have already supported countless UEM changes and have a high level of expertise in this area. That’s why we are happy to involve EBF and EBF Onboarder in our customer projects. This is how successful UEM migration works!”
Johannes Althaus
Site manager
Bechtle Deutschland
“They responded quickly and competently to a wide variety of challenges. Even after the project was completed, EBF remains a reliable partner in our day-to-day work.”
Gerhard Schmidt
Workplace Management
Provinzial Rheinland AG
“The EBF migration tool saved us a lot of time and effort! It was a huge advantage for us to be able to carry out the migration in a controlled manner and divide users into groups based on geographical considerations or functions. We are grateful for the excellent support provided by EBF whenever changes or problems arose.”
Chris Mansbridge
IT Project Manager
Fulton Hogan
“EBF, our IT service provider, stands out for its high level of expertise and has been a reliable partner for many years. Thanks to our long-standing collaboration, we are in the fortunate position of being able to submit product requests to EBF – two new features are currently being tested in Q&A, which, among other things, will enable contacts without email addresses to be deleted. We are eagerly awaiting these features and look forward to the extended use of EBF Contacts.”
Dirk Züchner
Head of IT Infrastructure
Richter+Frenzel
E-BOOK : Want even more insights?
Get inspired by our white paper on how Managed Services for UEM systems turn daily IT tasks into real progress.
CONTACT
Want to experience stress-free device management? Contact us.
Let’s discuss how we can support your team and get things rolling.
Frequently asked questions
An endpoint management SLA (service level agreement) should include clearly defined service scopes, service desk response and resolution targets, responsibilities, and governance processes. EBF Managed Services are clearly focused on business impact.
Collaboration with a Managed Services Provider should be based on clear governance processes, defined responsibilities, transparent communication, and regular service reviews. Such Managed Services checks are important to review the status quo, identify upcoming tasks, prioritize operational activities, and align on responsibilities. Managed Services Providers should also use these meetings to provide strategic input on relevant topics such as security improvements, compliance requirements, platform updates, and optimization opportunities to support continuous improvement and long-term endpoint stability. EBF regularly does Managed Service reviews with its customers.
When selecting a Managed Services Provider for endpoint management, enterprises should evaluate the provider’s multi-platform expertise (e.g. for Microsoft Intune, Jamf, Workspace ONE, BlackBerry and Ivanti), security integration capabilities, and SLA governance model. Important criteria include support coverage, compliance reporting, and named delivery teams. Regular service reviews and structured governance processes are also essential to ensure transparency, continuous optimization, and long-term operational stability.
Choose project-based consulting when your internal team can run operations after go-live. Choose Managed Services when you need ongoing specialist capacity, SLA-backed support, and continuous optimization. A hybrid model is often best for enterprises: consulting for architecture and further development, managed services for steady-state operations, compliance monitoring, and incident response. That’s why EBF Managed Services combine both: classic Managed Services and consulting services. This combination allows companies to be flexible and get exactly the support they need.