Operations and support

High availability and smooth operation

Reliable support to fit every need

Corporate IT landscapes are becoming increasingly complex, and IT admins have to handle more and more tasks. To lighten the load and support your IT, we also offer correspondingly first-class support for all solutions. As a result, you can rely on the high availability and smooth operation of the products.

Reliable support services

Once the solutions are up and running, we provide ongoing support to ensure optimal operation. We precisely define the scope of services, response times, and implementation duration through our Service Level Agreements and adapt them individually to your requirements. This guarantees you full transparency regarding our services.


Support level

We provide support for every need and offer 1st, 2nd, and 3rd level admin support.



We take care of hardware maintenance for you.



We can fix bugs in the shortest possible time, thanks to our team of developers and our proximity to the manufacturers.



Our on-call service means we are always there for you - even outside business hours.



We roll out new versions and functions promptly after extensive testing and explain what the new features mean for you.

Further development

We can also respond to new requirements and develop customized, individual solutions for you.

Learn more about our development competencies ⟶



We provide support in German and English.



If necessary, we automatically expand the hardware to cover workload peaks.

UEM - Unified Endpoint Management

Professional Managed Services from EBF

Do you need additional support around the deployment of your UEM system? With EBF’s Managed Services, we support you from implementation to optimized administration and further development.

Satisfied support customers

Provinzial Rheinland Logo

Strong partnership and consulting around the digital workplace with BlackBerry® UEM.

Read customer success story ⟶

Deutsche Rück Versicherung

Consulting, optimization and support around the Blackberry® UEM.

Read customer success story ⟶

Smooth rollout of MobileIron for around 2,500 devices.

Read customer success story ⟶

Learn more about our support services?

Your contact at EBF

Get in touch if you’d like to know more about our support services  or other Digital Workplace solutions. We will be delighted to advise you and put together a package tailored to your specific needs.

Gustav-Heinemann-Ufer 120-122, 50968 Cologne