Managed Services for UEM solutions – Your devices. Our thing.

Our highly flexible service package for Microsoft Intune, Ivanti, Jamf, Omnissa Workspace ONE, and BlackBerry UEM: from support to classic Managed Services to consulting.

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Is your UEM system causing frustration? We provide real support.

Is your IT team less than enthusiastic about device enrollment, configurations, updates, and monitoring—and even less enthusiastic about documentation? Are new features going unused and is there a lack of big-picture thinking? That’s a good reason to get in touch!

As an experienced Managed Services Provider for the UEM systems Microsoft Intune, Ivanti EPMM/Neurons, Jamf, Omnissa Workspace ONE, and BlackBerry UEM, we take care of precisely these tasks for you and get the most out of your UEM system. More freedom for your team and your focus areas.

OUR OFFERING:

Managed Services for device management – maximum flexibility

What do we mean by “Managed Services for UEM”? Much more than the term suggests! As a Managed Services Provider for Microsoft Intune, Ivanti EPMM/Neurons, Jamf, Omnissa Workspace ONE, and BlackBerry UEM, we deliver a smart combination of operational support, classic Managed Services, and consulting.

We provide quick help on a daily basis, no matter how big the problem is.

We take care of recurring tasks and relieve you of the burden of day-to-day business. Whether policies need to be changed, users added, or apps distributed.

Our experienced colleagues have a wealth of experience and best practices to draw on. They provide important impetus for the further development of your device management and have the right answers to your strategic questions.

OUR SERVICES: Our Managed Services for UEM systems

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Initial workshop
Assessment of the status quo
Optimization potential, best practices
Definition of the scope of services
Configuration management
Creating, changing, or deleting groups, policies, and rights
User/device management
Management of users, groups, licenses
Design of the enrollment process
App management
Publishing, provisioning, and management of public and in-house apps via the enterprise app store
Monitoring
Monitoring of notifications
Provision of information
Derivation of recommendations for action
Proactive further development
Identification of problem areas and recommendations
Consulting on new trends, technologies, and opportunities

Special feature for Microsoft Intune

Our Managed Services for Microsoft Intune go one step further:

Management of conditional access settings for context-based access control
Management of Microsoft Azure Attestation for remote verification of the trustworthiness of a platform and the integrity of the binary files executed on it
Management of Cloud App Security for collecting security notifications, access and usage reports for apps, cloud products, and Azure
Management of Azure Information Protection for classifying and securing documents, emails, etc.

OUR PACKAGES : Managed Services packages for UEM systems – exactly the right scope for your needs

We work with you to determine what support your IT team needs. And then we get started!

Essentials
For companies
with <100 users
- 2 service credits =
  0,5 h / month
- Support 9/5
- 12 months contract term
€150 / month
Basic
For companies
with <250 users
- 8 service credits =
  2 h / month
- Support 9/5
- 12 months contract term
from €450 / month
Standard
For companies
with >250 users
- 16 service credits =
  4 h / month
- Support 15/5
- 12 months contract term
from €900 / month
Premium
For companies
with >250 users
- 32 service credits =
  8 h / month
- Support 24/7
- 12 months contract term
from €1,800 / month

Optional services
- Additional service credits
- Monthly, quarterly, or annual service reviews

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CONCRETE BENEFITS : How you benefit from EBF as a Managed Services Provider for UEM solutions

Our certified specialists make life easier for your IT team—and improve device management.

More freedom
Less day-to-day business, more time for strategic issues.
Flexibility
You decide how we can support you.
Stable systems
Your UEM system runs reliably and securely.
Expertise
Proactively deployed, available on demand.
Focus on the future
We bring new features and trends into play.
Transparent costs
Predictable costs, fair prices – no surprises.

REFERENCES: : Over 1,000 customers trust us

Over 30 years of experience, over 1,000 customers – 586 of whom we have been supporting for more than 5 years – and over 5 million successfully managed devices in modern workplaces speak for themselves – and for us.

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References: : This is what real support for your IT team feels like

“We value the innovative ideas and outstanding expertise of EBF Consultants. Their reliable support also impresses with its quick response times and high level of commitment. We look forward to continuing our long-standing partnership.”

Markus Klann Organization and Service Officer Deutsche Rückversicherung AG

“We had a great experience with EBF and EBF Onboarder. Thanks to EBF, we were able to easily migrate over 200 mobile devices from one MDM to another in a short period of time. This made things much easier for us with our small IT team. And the support from EBF was also great. Eric showed me how to migrate the devices, and I was then able to do everything else myself with ease.”

Rashawn Hairston European IT Client Services IT Manager James River Air Conditioning Company

“Together with EBF, we successfully implemented Microsoft Endpoint Manager hand in hand. Thanks to the jointly executed project steps and close cooperation, our team was able to learn how to use the new systems at the same time.”

Jan Wienholz Head of IT Systems Usedomer Bäderbahn GmbH

“With EBF Onboarder, the EBF team has developed a solution that significantly reduces the workload for IT teams during device migration and ensures the success of migration projects. The EBF experts have already supported countless UEM changes and have a high level of expertise in this area. That’s why we are happy to involve EBF and EBF Onboarder in our customer projects. This is how successful UEM migration works!”

Johannes Althaus Site manager Bechtle Deutschland

“They responded quickly and competently to a wide variety of challenges. Even after the project was completed, EBF remains a reliable partner in our day-to-day work.”

Gerhard Schmidt Workplace Management Provinzial Rheinland AG

“The EBF migration tool saved us a lot of time and effort! It was a huge advantage for us to be able to carry out the migration in a controlled manner and divide users into groups based on geographical considerations or functions. We are grateful for the excellent support provided by EBF whenever changes or problems arose.”

Chris Mansbridge IT Project Manager Fulton Hogan

“EBF, our IT service provider, stands out for its high level of expertise and has been a reliable partner for many years. Thanks to our long-standing collaboration, we are in the fortunate position of being able to submit product requests to EBF – two new features are currently being tested in Q&A, which, among other things, will enable contacts without email addresses to be deleted. We are eagerly awaiting these features and look forward to the extended use of EBF Contacts.”

Dirk Züchner Head of IT Infrastructure Richter+Frenzel

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