Managed services - the reliable extension of your IT team
There are many recurring tasks associated with a UEM system. After all, new users are constantly being added, device landscapes are becoming more heterogeneous, working models more hybrid, security requirements higher and there are just as many technological innovations as there are new use cases. All of these issues tie up a lot of time and resources, but are essential for exploiting the full potential of a UEM solution and correctly mapping changes. Therefore, there is no way around it.
The good News: You can hand over many activities to us as a Managed Service Provider. This relieves the burden on your IT departments and allows you to concentrate on your core issues.
Our Managed Service for UEM offering
We offer Managed Services for UEM for all common UEM systems and all operating systems. These include Microsoft Intune, Jamf, Ivanti, BlackBerry, Relution and Workspace ONE UEM. We work together to define which issues relating to your UEM system we should take on for you.
The following activities are usually part of our Managed Service offering:
Initial workshop
In an initial workshop, we assess the status quo of your UEM system and identify optimization potential and best practices. On this basis, we define the exact services.
User device management
There are changes to users or devices almost every day. We take care of the administration of users, groups and licenses as well as the design of device enrollment.
Configuration Management
We take care of creating, changing or deleting groups, policies and rights. There is also something to do here regularly.
App Management
We take care of the publication, provision and management of applications via the Enterprise App Store – regardless of whether they are public or in-house apps.
Monitoring
We monitor reports, provide information on relevant news and use this information to derive recommendations for action.
Proactive development
We inform you at jointly defined intervals about potential problems and present proposed solutions and recommendations. We also advise you on new trends, technologies and opportunities.
Special service for Microsoft Intune
If you use Microsoft Intune as a UEM solution and use other components from the Microsoft environment, our Managed Services go even further. The following topics are added to those mentioned:
- Management of "Conditional Access" settings for context-based access control
- Management of "Microsoft Azure Attestation" for remote verification of the trustworthiness of a platform and the integrity of the binary files executed in it
- Management of "Cloud App Security" to collect security messages, access and usage reports for apps, cloud products and Azure
- Management of "Azure Information Protection" to secure documents, emails, etc. that a user can classify
The right scope for your needs
With our Managed Service offers, you can choose from various packages and add optional modules as required.
Basic
Managed Services
Suitable for companies with <250 users
- 10 Service Credits = 2,5h per month
- Support 9/5
- 12 months contract term
Standard
Managed Services
Suitable for companies with >250 users
- 20 Service Credits = 5h per month
- Support 15/5
- 12 months contract term
Premium
Managed Services
Suitable for companies with >250 users and a need for extended support times
- 40 Service Credits = 10h per month
- Support 24/7
- 12 months contract term
Optional
Additional services
- Additional service credits
- Quarterly service review
- Monthly service review
Optional
Calculation according to price / device
Suitable for companies with >500 users
Calculation depending on the project size
Benefits of EBF's Managed Services
Clearly defined
Together, we define which tasks we should take on and make clear arrangements for this, which we secure with a service level agreement.
Transparent
We regularly provide you with an insight into the activities carried out and point out any problem areas identified.
Experienced
Thanks to our expertise, a standardized approach and large network, we can implement tasks quickly, efficiently and error-free and are informed of changes at an early stage. We also master a high level of complexity with ease.
Flexible and calculable
We support you in exactly the way you need – and that’s exactly what you pay for. There are no unnecessary costs. If necessary, you can easily adjust your quotas.
Successful
We know exactly what we are doing and implement requirements optimally and quickly. In this way, we contribute to a positive internal image of your IT department.
Boosting inovation
The resources freed up internally can be used to drive forward important topics and innovations. They create space for exciting activities.
